Reference

Our Terms and Conditions for Your Account

These terms set out how your oriental play account works — what you agree to when you open one, how we handle your transactions through DANA, OVO, and GoPay, and what applies when you access our lobby from Indonesia.

Account access conditionsDANA, OVO, GoPay wallet termsJurisdiction-dependent eligibilityAccount conduct rulesHow to contact us on disputes

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CONTACT OUR TEAM

Reach Us on Terms Questions

If a specific clause in these terms is unclear or you believe something on your account does not match what is stated here, our support team can walk through it with you. You can reach us via live chat directly from the lobby, by email for formal written queries, or through our social channels for general account questions. We aim to respond to written queries within one business day.

Live Chat Open the chat widget from any lobby page. A support agent can clarify account terms, wallet conditions, or access eligibility in real time.

Email Support Send a written query to our support address for formal requests — terms clarifications, account condition disputes, or withdrawal review questions.

Social Channels Reach our team on our official social pages for general account and terms questions. Responses are monitored during standard operating hours.

What These Terms Cover

oriental play Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with oriental play, you agree to the conditions on this page. They govern how you use your account, how deposits and withdrawals work via DANA, OVO, and GoPay, and what we expect from you in return. We may update these terms

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when our services change — continued use of your account after an update means you accept the revised version. We will notify you of material changes through the contact details on your account. These terms apply only where access is permitted under local law in your
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region. If any part of these terms conflicts with local legislation in Indonesia, the local rule takes precedence. Your wallet activity — whether you top up via DANA, send through OVO, or pay through GoPay — is subject to the transaction conditions set out below and
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to the processing policies of each payment provider. Accounts used in violation of these terms may be suspended pending review. For players in Yogyakarta and other supported regions, account access is subject to the same conditions outlined here. We aim to keep this page accurate and
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current; if you have questions, our support team is reachable through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY POLICY

How We Protect Your Account and Data

Your account security matters to how these terms are enforced. We use SSL encryption on all account and transaction pages, meaning data passed between your device and our servers — including your DANA, OVO, or GoPay payment details — is protected in transit. Account credentials are hashed and never stored in plain text. If we detect unusual login activity, we may trigger an OTP verification step before allowing access. You can request a review of your personal account data or ask for corrections by contacting our support team through the email channel; we will respond within the timeline required by applicable local policy.

Data Retention

We keep account and transaction records for as long as required by applicable regulations in supported regions. You may request a summary of your stored data via email.

Cookie Use

Our lobby uses cookies to keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser at any time.

Account Verification

Withdrawals to DANA, OVO, or GoPay require the wallet name to match your registered account name. This step protects your funds and keeps transactions on record.

Change Requests

To update personal details or request removal of stored data, contact support by email with your account reference number. We will confirm the action in writing.

Common Questions About These Terms

These answers cover the terms questions we hear most often — from how account conditions apply to wallet transactions, to what happens when terms change. If your question is not here, our live chat team can help directly.

Yes. All deposits and withdrawals processed through DANA, OVO, or GoPay are subject to these terms alongside each provider's own transaction policy. Both sets of conditions apply at the same time.

If we update these terms and you do not agree with the revised version, you should stop using your account and contact support. Continued use after the effective date of a change is treated as acceptance.

Eligibility depends on local law in your area. We state clearly on the account registration page which regions are currently supported. Access is available only where local law permits.

Yes. Send a written request to our support email with your account reference number. We will compile and share a summary of your stored data in line with applicable local data policy.

Attempting to open multiple accounts, using another person's DANA or OVO wallet, providing false registration details, or exploiting technical errors all constitute violations and may result in account suspension pending review.

We aim to respond to formal written disputes within one business day. Complex cases involving wallet transaction records may take longer; we will keep you updated via the email address on your account.

Our Terms and Conditions for Your Account

Reach Us on Terms Questions

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Verification

Change Requests

Common Questions About These Terms

01 Do these terms apply to transactions I make through DANA or OVO?

02 What happens if I disagree with a change to these terms?

03 How do I know if my region is eligible under these terms?

04 Can I request a copy of the personal data oriental play holds on my account?

05 What conduct is considered a violation of these terms?

06 How quickly are disputes about account terms resolved?

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