Reference

Ketentuan Hukum yang Mengatur Akun Anda

These pages set out the rules that govern your account on oriental play — how your data is handled, what access depends on your region, and what you can expect from us when you raise a question.

Kebijakan Privasi AkunSyarat PenggunaanHak & Akses DataPerlindungan InformasiKontak Dukungan Hukum
oriental play Ketentuan Hukum yang Mengatur Akun Anda
HUBUNGI TIM LEGAL

Cara Menghubungi Kami untuk Pertanyaan Hukum

For questions about your rights, data held on your account, or how these terms apply to your situation, our Indonesia support team is available around the clock. Reach us through live chat from the account dashboard, or send a written request by email. If your question involves wallet details — DANA, OVO, or GoPay — have your registered account number ready so we can verify your identity faster.

Team online

Live Chat Akun

Open the chat icon from your account dashboard. Our team handles legal and policy queries in addition to general account help, any time of day.

Email Dukungan

Send a written request to our support address. Include your registered email and the policy topic so the right team picks it up without delay.

Pusat Bantuan

The help centre inside your account lists common legal queries, data-request steps, and how to update your registered wallet details for DANA, OVO, or GoPay.

KEAMANAN & KEPERCAYAAN

Bagaimana Kami Menjaga Data dan Akun Anda

Account security and data integrity are operational priorities. Every account on oriental play is protected by encrypted login sessions and OTP verification tied to your registered phone number. We apply the same care to how we store your linked e-wallet details — DANA, OVO, GoPay — as we do to your login credentials. If you believe your data has been mishandled, you have the right to request a full account data report or ask us to delete specific records, subject to retention obligations under applicable law.

Enkripsi Sesi Login

Every login session runs over an encrypted connection. OTP codes sent to your registered number add a second layer so only you can access the account.

Pengelolaan Data Wallet

Your DANA, OVO, or GoPay details are stored in isolated systems, separate from session data. We access them only when processing a transaction you initiated.

Hak Akses & Hapus Data

You can request a copy of all data we hold on your account, or ask us to erase specific records. Submit the request through live chat or email with your account ID.

Retensi & Penghapusan

We keep transaction records for as long as required by the applicable rules in your jurisdiction. Once that period ends, records are deleted from active systems.

Pertanyaan yang Sering Diajukan tentang Ketentuan Kami

Below are the questions we hear most often about legal terms, data rights, and account policies. If your question is not covered here, the live chat team can point you to the right section of the account agreement.

Yes. Completing account registration constitutes acceptance of our terms of use and privacy policy as they stand at the time you register. You can review the current version at any time from the account settings page.

We collect your registered wallet identifier and the transaction reference. We do not store your DANA or OVO PIN. This data is used only for matching your payment to your account balance and for identity verification.

Yes. Send a data-access request through live chat or email. Include your registered account email. We will compile and return the report within the timeframe set by applicable rules in your region.

After account closure, we retain transaction records for the period required under applicable law in your jurisdiction, then delete them from active systems. Personal details not required for retention are removed sooner.

The same platform terms apply across Indonesia. Service availability — including which features you can access — depends on local law in your specific region, not on which city you are in.

Start by raising it with our support team via live chat or email. If the matter is not resolved there, your account agreement sets out the next steps, including the jurisdiction that applies to formal disputes.